PENGUCRUSH / PRIVACY & PLAY

Help & support

Let’s get your expedition moving again.

A level will not load

Close and reopen the game. If the loading screen reports a missing resource, tap Retry. If a native recovery screen appears, tap Reload game. Your save is kept during a normal restart.

Missing progress

Saves stay on the device. Updating this app normally preserves them. Clearing storage, deleting your save or uninstalling removes them; there is no server copy to restore.

Payments or missing purchased boosters

Open Pack, connect the wallet used for the purchase and tap Check status. This checks for an already-approved transaction without requesting another payment. Keep the app installed and allow time for Solana finalization. Purchased consumables are stored on the purchasing installation and may be lost after clearing storage, uninstalling or deleting your save. Contact support with the public transaction signature and order details if a confirmed payment is still missing. Never send a seed phrase or private key.

Notification problems

Check Settings → Notifications, then Android settings for the app. Local reminders arrive after you leave the game, only between 9am and 10pm. There are at most two automatic notifications a day and at least four hours between them. Battery saving, Doze, lack of connectivity and a force-stopped app may delay delivery. Cloud announcements require a connected release and an explicit opt-in.

Contact the team

Email digitalchocolate@gmail.com. Include the game version (0.6.0), your Android version, the level number and what happened. Do not send passwords, payment information or private keys.